FAQs



  • What is non-emergency medical transportation (NEMT)?

    Non-emergency medical transportation (NEMT) refers to transportation services for individuals who need assistance getting to medical appointments but do not have urgent medical needs. These services are essential for patients who require assistance due to mobility issues, lack of personal transportation, or other health-related reasons.

  • Are NEMT services available in Panama City, Florida?

    Non-emergency medical transportation (NEMT) services are available in Panama City. Providers, such as Emerald Coast Medical Transport, offer NEMT services within Panama City and its surrounding areas. 

  • How can I schedule a non-emergency medical ride in Panama City?

    To schedule a ride, please call or text 850-780-3503.

  • What types of vehicles are used for NEMT services?

    Vehicle types vary based on patient needs:

    • Ambulatory Vehicles: Standard vehicles for patients who can walk.
    • Wheelchair-Accessible Vehicles: Equipped with ramps or lifts for patients using wheelchairs.
    • Stretcher Vehicles: Designed for patients who require transportation while lying down.

  • How far in advance should I schedule a non-emergency medical ride?

    It is recommended to arrange routine transportation at the earliest convenience, but no later than two business days prior to your scheduled appointment.

  • Do you accept insurance?

    Regrettably, NEMT services in the state of Florida are prohibited from accepting health insurance. Certain brokerages may affiliate with NEMT services; however, they often lack reliability.

  • How much do non-emergency medical transportation services cost?

    Service costs depend on the type of service and distance. Contact us for a free estimate.

  • Do I need a smartphone to use NEMT services?

    Patients don't need a smartphone. Healthcare providers or family members can call or text to schedule rides for patients, or the patient can do it themselves. 

  • Can NEMT services accommodate special medical needs during transportation?

    Yes, as an NEMT provider, we offer wheelchair assistance, stretcher transport, and oxygen to meet various medical needs during transit.

  • How can I find more information about NEMT providers in Panama City?

    Online directories like Yelp can be used to find reviews and contact details for medical transportation services in Panama City. Local healthcare facilities or social service agencies may also offer recommendations based on specific needs.


    For more tailored assistance, contacting NEMT providers directly or consulting your healthcare provider can help identify suitable transportation options.


  • Do you transport bariatric patients?

    Yes, we provide transportation for up to 400 lbs.

  • Do you transport to the Emergency room?

    As long as it isn’t an emergency and requires patient treatment, yes. Otherwise, we recommend that you call 911 immediately. 

  • Can I use my own mobility wheelchair?

    You may use your own wheelchair if you prefer. We also have wheelchairs available for assistance when necessary.